Self-compassion
In travel industry, as part of a service industry, is so important that all employees can develop this skill, in order to have patience and do a better job. In some situations customer can get angry and have bad attitudes, for example, they could jell or offend to the employes, in this case its crucial that employes have the self-compassion skill in order to first, understand and don't take personal, be calm, manage and give a solution to the situation.
That's right, Marilu. It is a skill that takes time to develop but the breathing exercises are a good start to staying calm!
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